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Lisa Southerland

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IT Support Specialist

2008-2012

MJM Creative Services, New York, NY

  • Build web based templates and prototypes for various projects using LAMP stack and VB, C#/ASP Net
  • Designed, built and updated company intranet using custom CMS.
  • Primary technical contact for critical issues for a marketing and communication agency with multiple locations.
  • Resolved technical software/hardware failures in a timely manner, automated application monitoring tools, and provided technical expertise for application upgrades and integration.
  • Prepared technical training and process documentation for knowledge base to aid with day-to-day support issues.
  • Established in-house and online application training for staff and project members.
  • Create and administer local databases for individual departments.

Information Systems Contractor/Developer→

Lisa Southerland